Privacy Policy

Naledi Copenhagen is committed to conducting business in accordance with all applicable data protection laws and regulations and in line with the highest standards of ethical conduct, protecting the rights of each of our clients and safely and securely processing the data to meet the General Data Protection Regulation (GDPR) requirements.

Why do we collect your data

To provide a service to you.
To communicate with you and manage our relationship with you.
To personalise and improve your customer experience.
To understand your preferences and purchasing behaviour.
To keep you updated on our news and offers, that we think you might be interested in.

What data do we collect from you

Identity and Contact Information, including: first and last name, title, email address, telephone number, delivery address, billing address.
Financial Information including bank account and payment card details.
Transaction Information includes details about payments from you and other details of products you have purchased from us and order history.
Technical Information includes internet protocol (IP) address, your login data, time zone setting and location, language, operating system and platform and other technology on the devices you use to access the Site or any Applications.
Usage Information includes information about how you use the Site.
Marketing and Communications Information includes your preferences in receiving marketing from us and your communication preferences.
Contact History which means keeping a record of what you have said to us, for example, through a web form, by email, on social media or otherwise.
Social Information which means the information collected when you choose to link your social media accounts with us.

How do we use your data

We use your information in the following ways:

Identity & Contact Information

To deliver your purchases to you.
To send you messages by email, SMS or otherwise, such as order updates.
To provide customer care and support, and handle returns.
For security and to check your identity.
To communicate with you.

Financial Information

To take payment, and give refunds.
For fraud prevention and detection.

Transaction Information

To provide products you order to you.
To provide customer care and support, and handle returns.
To find out what you, and other customers, like.

Technical & Usage Information

The website uses cookies that allows us to collect aggregated statistics about the visitors use of the Site. We do this:

To improve our Site and any Application and set default options for you (such as language and currency). All data is anonymous and no personally identifiable information is processed or stored so individual users can never be identified. This anonymous data is not shared with any organisation other than our analytics partner who may use it for commercial purposes.
To keep our Site safe and secure.
To find out what you, and other customers, like, details of your use of the Site, namely traffic data, weblogs and other communication data, including where and when you clicked on certain parts of the Site and details of the webpage from which you visited it.

How do we protect your data

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.

We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which our booking information is held. We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.

We do not share your data with third parties.

How long do we keep your data

We keep your data only for as long as we need it. And this depends on what we are using it for, whether that is to provide a services to you, for our own legitimate interests (described above) or so that we can comply with the law.

We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will delete it securely.

Your Rights

At any time, you have the right:

To request access to or a copy of any information which we hold about you.
To rectification of your information, if you consider that it is inaccurate.
To ask us to delete your information.
To ask us to stop or start sending you marketing messages or
To restrict processing of your information.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by emailing us directly to [email protected]. We are available to discuss any issues you may have and will always treat your information with respect. If you are not satisfied with our way of addressing your concerns about your data, you have the right to lodge a complaint with a data protection regulator in Europe. The contact details for the data protection regulators in Denmark, are below:

Datatilsynet

Borgergade 28, 5

1300 Copenhagen K

Tel. +45 33 1932 00

Fax +45 33 19 32 18

e-mail: [email protected]

Website: http://www.datatilsynet.dk/

Legal obligation

We may process your personal information to comply with any legal and/or regulatory requirements.

Changes to this Policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you on the Site, or by email. Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 24/03/2020.

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